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BILLING
Which payment methods are accepted at Alma ?
We accept all major credit cards through PayPal payment.
How can I change or cancel an existing order?
To change or cancel an order, you must contact us before you receive email confirmation that your order has shipped. If you have already received a shipping confirmation, you must return the merchandise as soon as you receive it or call our customer service team at 1-888-256-2467.
SHIPPING
What are the shipping rates?
Free delivery with purchases of $100.00 or more(Doesn’t apply to wholesale orders). Shipping rates will vary depending on the size and destination of the parcel. You will know shipping rates when checking out.
When will my order be delivered?
Regular delivery takes 4 to 7 business days in Canada and 10 business days in the United States.
Do you ship outside Canada?
Yes, we also ship to the United States.
I need my order faster. Do you offer express delivery?
There will be an additional shipping cost so you can get your parcel in 1 business days. Please contact us to get express delivery.
Can I have my order delivered to another address?
Yes. You may have your order shipped to any valid Canadian or USA address of your choice. Simply select “Shipping address different from billing address” in the first step of the purchase process and follow the instructions.
Can I track my package? How?
Upon request, we can send you a tracking number for your order. Contact us for more information.
RETURNS AND REFUNDS
if an item isn’t right for me, what do I do?
You must return the item to receive a refund. You must then submit a separate order for the new item you wish to purchase. Feel free to call our customer service team for assistance at 1-888-245-2467. You may also send an email via our contact page.
If I wish to make a return, will I have to pay shipping?
Returns from Canada will cost you $5.00 and $10.00 flat rate from the United States.
How long do I have to request an exchange or a return for items purchased online?
For regularly priced items, you have a period of 30 days following the date of receipt and for sale items, you have a period of 10 days.
SECURITY AND CONFIDENTIALITY
Are my informations on AlmaImport.com secure?
Yes, absolutely. The www.AlmaImport.com website will keep all your information confidential and will not share your data with any partys. The payment is done trough Paypal secure servers.
